By Placing An Order With
Us, You Agree To The Following Terms
Understanding the
Ordering Process:
Before placing your order,
please make sure you read and understand the options listed below that are
available to you. It is also important to understand which aspects of the
ordering process are your responsibilities as a customer including supplied
artwork and images, photo requirements, proof approvals etc. Please note that we
cover what is and is not, a reprintable item and what is eligible for a refund
on our reprints & refunds page.
As an online printer
specializing in the gang-run format, there are certain variables that are out of
our control and must be taken into consideration by customers who place an
order. Before placing your order, please make sure you understand which aspects
of the ordering process are your responsibilities as a customer.
If our printing does not
meet industry standards due to errors made on our behalf, we will either
re-print and re-ship the job at no charge or give a credit for a future order.
We will not refund money for any reason once an order is finalized. Orders
mistakenly placed for the wrong product, quantity, files, shipping method, or
payment method are out of our control; as such, we shall not be held
responsible, nor will we be obliged to provide a discount of any sort.
If a re-print is approved
due to an error on our part, the re-print must be done using the same file(s)
from the original order. As a provider of convenient, fast, and affordable
printing services, we rely on the cooperation of our customers to help make the
process as smooth as possible ” if you have any questions at all about products,
turnaround, quality, or anything else, please contact us before placing your
order.
What is a re-printable
item?
A reprint shall be
authorized only when errors are made by us during the printing and production
process. If a reprint is approved due to an error on our part, the reprinted
item must use the same file(s) from the original order. This is because original
printing plates are produced for your file and any change (including adding text
or changing an image) would require the creation of a new plate. As a provider
of convenient and affordable printing services, we rely on the cooperation of
our customers to help make the process as smooth as possible. If you have
questions about our products, turnaround or delivery, please contact us before
placing your order.
What is NOT a
re-printable item?
Grammatical or spelling
errors, or omissions made on artwork provided by the customer.
Incorrect artwork
specifications on customer-supplied artwork, such as incorrect bleed,
low-resolution elements, incorrect postal automation area, etc.
Grammatical or spelling
errors, or omissions made by us if; the customer has approved the job for print
(i.e. they have approved the artwork as shown in the proof).
Color discrepancies on any
gang-run offset item unless exact colors were ordered with a hard-copy proof.
Jobs that are cut within
1/4th of an inch of the actual product size.
Before a reprint is
approved, we require photos and a description of the errors to be emailed to us
for verification. We may, at our discretion, issue a pickup request by shipper
of the original order. All re-prints will be completed using the original
artwork submitted.
Color variations -
Guarantee of Color and Exact Color Matching
Because of differences in
equipment, paper, inks, and other conditions between color proofing and
production press room operations, a “pleasing color” variation between color
proofs and the completed job, as determined by generally accepted trade
technical methods, is to be expected. When such a variation occurs, it is
industry standard and will be considered accepted performance. We DO NOT
GUARANTEE an exact color match to any photos or artwork submitted to us. If
photos or artwork are submitted as a any color mode other than CMYK we will
convert the color mode to CMYK before print. Because your computer monitor
display uses RGB (3 color format) there may be a slight color shift when
converted to CMYK (4 color printing format). If there is a color shift we are
not responsible for that color shift. Please note that while not typical, there
may occasionally be a slight difference in color on reordered products. As such,
we DO NOT GUARANTEE an exact color match on reordered items.
Refund/Return Policy
You may request to cancel your order at any time prior to the creation of a
design proof at no cost. Once a design has been created and a proof has been
sent, there will be a $10 Cancellation Fee charged.
Printing and delivery
times
Estimated printing
turnaround time for most business card orders is 3-4 business days + 2-5
business days for Ground delivery. RUSH “2 Day” Printing Turnaround service is
available on selected items for an additional fee. RUSH Shipping is also
available including 2 Day Shipping and Priority Overnight Service. It is
important to understand that Printing Turnaround and Delivery are two separate
things. Rush Printing and Rush Delivery must be requested to ensure that fastest
delivery.
Understanding our paper
stocks, coatings & finish options
Standard Business Card
Stock
Our business cards are
printed on thick 16pt card stock which is thicker than the industry standard of
12pt-14pt. Standard business cards offer several coating options including a
Glossy UV coating, a Satin Matte finish or the standard unfinished cardstock.
See coating descriptions below.
Luxury Tri-Layer
Business Card Stock
Our Luxury Tri-Layer paper
is triple layered with a choice of 3 accent colors for the middle layer
including; Black (standard), Red and Green. The Tri-Layer paper is a thick 38pt
stock which includes 2 outside layers which are the thickness of standard
business cards and a middle colored layer which is slightly thicker than each
outside layer. We offer either the Satin Matte finish, which is a velvety smooth
texture option, or the standard unfinished card stock. Each finish is perfect to
write or print on. Our Tri-Layer card is the thickest realty business card
available on the market. ROUNDED CORNERS AND GLOSS COATING ARE NOT AVAILABLE ON
38pt CARDS.
Coating Options
We offer several coating
options which provide different looks, textures and functionality.
Gloss (16pt only): Our High
Gloss UV coating option offers an additional layer on the surface for a
beautiful shine, great color reproduction, and extra protection from damage.
Keep in mind that you cannot write or print on High Gloss UV coated stocks so we
offer a mixed Gloss front / Matte back option so that you may write on your
card.
Satin Matte (16pt / 38pt):
Our silky smooth satin matte finish is a classy alternative to the more
traditional gloss coating. The matte finish has a velvet like texture and
creates a more muted color tone than a UV gloss coating. This texture is perfect
if you like to write on your business cards. Keep in mind that darker colors
will be slightly less vibrant with the satin matte finish.
Mixed Gloss / Matte (16pt
only): This option is perfect for agents that want the best of both worlds.
Offering the high-gloss UV coating on the front and a satin matte finish on the
back which is perfect for writing on your cards.
Unfinished (16pt / 38pt):
This option is perfect for the budget conscious agent who wants a world-class
design but doesn't need the added expense of a custom finish. The standard
unfinished card comes standard on all business card orders. The texture of the
paper is also great if you need to write on your cards. Keep in mind that like
the satin matte finish darker colors will be more subdued than on the high gloss
cards.
Finishing Options
Rounded Corners (16pt only)
What to expect
regarding color variations on printed items
Because of differences in
equipment, paper, inks, and other conditions between color proofing and
production press room operations, a “pleasing color” variation between color
proofs and the completed job, as determined by generally accepted trade
technical methods, is to be expected. When such a variation occurs, it is
industry standard and will be considered accepted performance. We DO NOT
GUARANTEE an exact color match to any photos or artwork submitted to us. If
photos or artwork are submitted as a any color mode other than CMYK we will
convert the color mode to CMYK before print. Because your computer monitor
display uses RGB (3 color format) there may be a slight color shift when
converted to CMYK (4 color printing format). If there is a color shift we are
not responsible for that color shift. Please note that while not typical, there
may occasionally be a slight difference in color on reordered products. As such,
we DO NOT GUARANTEE an exact color match on reordered items.
Payment Terms
By submitting an online order, customers authorize us to charge the credit card
provided for the amount of their order, any additional features selected as well
as shipping fees. All orders must be prepaid. We accept Visa, Mastercard,
Discover and American Express. We ask that clients approve proofs within 48
hours of receipt, and ASAP for RUSH orders. The total amount of a customer's
order will be charged to the credit card provided within 24-48 hours of proof
being sent - see refund policy below. If proof is approved prior to this time,
credit card will be charged immediately upon client approval - prior to
printing. If you would like to pay by check, your order will not print until the
check has cleared, understand that his may cause a significant delay in your
order. If you submit a check and there are insufficient funds we will charge a
$50 Insufficient Funds Fee. Under no circumstances will Realty Printing print a
job COD or give credit terms.
Quotations/Estimates
Prices posted on this website are subject to change without notice. Written
estimates are good for 30 days. An estimate not accepted within 30 days may be
changed.
Orders
Realty Printing reserves the right to use its sole discretion in refusing to
print anything it deems improper or known to be illegal. Realty Printing is not
liable for any damages resulting from unwitting violation of copyright laws or
illegal use of trade names or slogans. The client guarantees the legal title of
all matter submitted to Realty Printing for printing and/or publication.
Accuracy of
Specifications
Quotations are based on the accuracy of the specifications provided. Realty
Printing can re-quote a job at the time of submission if the art does not
conform to the information on which the original estimate was based. Orders
placed with Realty Printing are to the client's knowledge correct, and there are
no conditions or agreements relating to the order which are not written or
accompanying said order.
Liability
Realty Printing's liability shall be limited to the stated selling price to the
customer of any defective goods, and shall in no event include special,
consequential, incidental, indirect or similar damages, including without
limitation, lost profits. Realty Printing warrants that every product
manufactured by it meets industry standard for such product and is free of any
material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN
LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Realty
Printing makes no other warranty and no actions or words of Realty Printing or
its officers, employees or agents shall constitute a warranty.
Indemnification
The customer represents that it has the legal right to produce all printed
materials ordered from Realty Printing. In the event that a charge, claim or
demand, or arbitration, action or proceeding (collectively, a "Claim") is made
or commenced against Realty Printing based upon, relating to or arising from the
alleged wrongful acts of the customers, or alleging that the printing performed
or product produced by Realty Printing ordered by the customer: (a.) infringes
any copyright, patent or other proprietary right of any person; or (b.) contains
matter that is libelous, slanderous, defamatory, scandalous or obscene, the
customer shall indemnify and hold Realty Printing harmless from and against any
loss, damages, cost and expense arising from or related to the Claim including
without limitation; (1.) defending Realty Printing against any such Claim (2.)
paying any judgment or award against the customer; and (3.) reimbursing Realty
Printing for any legal fees and expenses it reasonably incurs in responding.
Electronic
Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer
files, artwork and transparencies. Realty Printing is not responsible for
accidental loss or damage to media supplied by the client or for errors on
supplied artwork furnished by the client. Until Realty Printing can evaluate
digital input, no claims or promises are made about our ability to work with
jobs submitted in digital format, and no liability is assumed for problems that
may arise. Any additional translating, editing, or programming needed to utilize
client-supplied files will be charged at our current rates. Realty Printing does
not archive your work for longer than it takes to produce the final product.
Please save your work!
Alterations/Corrections
Client alterations must be specified in writing and must include all corrections
or changes from the original specifications. Such work will be charged at our
current rates.
Prepress and Design
Proofs
When requested by the customer, Realty Printing will submit color proofs for the
customer's review and approval. A minimum shipping charge of $25 is required to
send a proof via express air shipping. Proofs must be returned to Realty
Printing marked "O.K." or "Revised Proof Required" and signed by the customer.
Until the proof is returned, no additional work will be performed. Realty
Printing will not be responsible for undetected production errors if:
·
Proofs are waived by
the client;
·
The work is printed
per the client's written OK;
·
Requests for changes
are communicated verbally.
·
All requests for
changes of any kind must be made in writing to avoid mistakes. Any proof request
waives our turnaround guarantee.
Design proofs are sent via
email and must be approved prior to print. Once the approval is received, the
order will be sent to print. Realty Printing is not responsible information
missed by the client during the proofing process including but not limited to;
typos, missing information, missing dates, missing venues, or any other
information the client felt should have been placed on their piece. Realty
Printing will work with the client to get a corrected piece but will not offer a
refund, partial or full for incorrect or missing information on designed pieces
that were approved by the client.
Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset
printing. We offer quick turnaround and low prices by printing to a "pleasing
color" standard, using standard ink densities. There is no guarantee that your
finished piece will match your printed sample. This is due to the varying
results from different output devices including inkjet printers, continuous tone
proofing devices, and film-based proofs.
Overruns / Underruns
Realty Printing will normally deliver the exact quantity of goods ordered plus a
small additional amount. There is no extra charge for the additional amount. In
the event of an underrun, Realty Printing may bill for the actual quantity
delivered. The generally accepted trade practice is plus or minus 5%. All
packages are weighed before departure and meet our weight specifications for the
amount packaged. If you receive a quantity less than 5% of the industry
standards for over/underruns then please inspect the box for shipping damage.
Shipping damage is generally the culprit for product shortages.
Delivery
Charges for delivery of materials and supplies from the client or the client's
supplier to Realty Printing are not included in quotations unless specified.
Realty Printing is not responsible for delays and/or damage incurred during
shipping. Title for finished work passes to the customer upon delivery to the
carrier at shipping point; or upon mailing of invoices for the finished work or
its segments, whichever comes first. WE DO NOT DELIVER TO PO BOXES. If customer
provides a PO Box as the primary delivery address Realty Cards will deliver to
the business address on the order by default.
Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in
writing no later than 48 Hours after delivery. If no such claim is made,
Realty Printing and the client will understand that the job has been accepted.
By accepting the job, the client acknowledges that Realty Printing has fully
satisfied all terms, conditions and specifications. Customer understands and
agrees that if they should attempt to reverse a credit card charge (chargeback)
and are unsuccessful (defined as losing the chargeback dispute) that
Realty Printing shall be entitled to recover costs associated with the
chargeback including but not limited to accounting and legal time. Customer
expressly authorizes Realty Printing to charge their credit card for the
appropriate fees upon notification from Visa, Mastercard or American Express
that the dispute has been decided in favor of Realty Printing and agrees to
waive any protest to said charge.
Disputes & Venue
For legal purposes, the venue for any dispute shall be Hillsborough County,
Florida, USA
Right to Subcontract
Realty Printing shall have the right to assign any portion of the work required
to another contractor.
Workmanship Guarantee
Because of the nature of "gang run" style printing Realty Printing shall not be
held responsible for the following issues which may occur during our production
process: variation in color, offset (smudges), cutting variations, marking,
picking, cutting issues, size discrepancies (over/under), and etc. Customer
acknowledges that they are receiving gang run style printing at a substantial
price discount and expedited delivery times and thus said printing will not be
held to the same standard as traditional offset lithography nor generally
accepted printing standards. While every effort will be made to satisfy our
customer's needs, requests for reprints or credits based on quality issues will
not be recognized.
Privacy Statement
Any information Realty Printing collects from order processing or from any
inquiries is not shared with any other company. Your information is only used
for contact, billing, and shipping purposes. Your credit card information is
never stored by Realty Printing. You can view our privacy statement here.
Marketing,
Special Offers and Promotions
When you place an order with us you agree to receive special offers and
promotions. These special offers and promotions are sent via email, text message
(MMS/SMS), postal mail etc. You may opt out of receiving these offers at any
time. To opt out of email offers click the "unsubscribe" link at the bottom of
the email message. To opt ot of text (MMS/SMS) messages reply "STOP" to be
removed from our list. To opt out of postal mail offers please call our customer
service office at 1-888-711-4520.
Samples
Realty Printing might use your product for samples or advertising purposes.
Billing
Your credit card bill will read "Realty Business Card Printing"
Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which
do not meet these requirements will be corrected by our prepress department or
rejected if it is outside our ability to correct. This may introduce minor
image changes to the final printed piece. All files submitted for sizes
larger than a business card must have a 1/4" safe area. We take no
responsibility for cutting text or images which exist outside our required safe
area. Please check your design before submitting it for print. Finished sizes
for pieces larger than business cards may vary by 1/8". If you require a custom
size, please call for a custom quote. Please refer to our templates section for
further information. *Also see our Art Submission Page
We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other
format, our prepress department will convert the file to a usable format and may
cause the final piece to come out incorrect. If the proper file format is not
uploaded then we cannot guarantee that the printed piece will match the
submitted artwork. Issues can be but not limited to: layout changes, fonts
replaced, fonts missing, colors shifting, text being trimmed, and general
composition errors.
By agreeing to our terms and conditions you understand that art submitted that
does not meet our safe area and bleed standards will be corrected by our
graphics department. This may include but not limited to adding borders, pixel
stretching around the borders, and image resizing. The customer understands that
contact will only be made if the problem cannot be resolved by our graphics
department. Your card will not be charged for the additional work.
Shipping Changes and
Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering
page are final and cannot be changed once the order is submitted. We will not
upgrade or change the shipping method that was selected on our online ordering
page. Also, we will not use any other form of shipping that is not one of our
pre-determined shipping options. We will not use client's account numbers,
regardless of the carrier for the shipping of orders.
Third Party Billing and
Reimbursements
Your card will be billed the exact amount of the purchase. Realty Printing will
not charge a card for more than the amount and reimburse the difference as a
commission. It is up to the customer to work out an agreeable transaction
arrangement with his/her client if he/she choose to resell our products.
Cutting and Product
Alignment
1/16" to 1/8" will be trimmed from the final product size for flat card
products. In order to align folds more or less may be trimmed from jobs that
require folding. In order to get folds to match we will take liberty to trim the
final product to get it to the customer in a visually acceptable format. Up to
1/4" may be trimmed from folded jobs in order to secure the integrity of the
folds. We highly suggest against having borders on your products. We can not
guarantee that the borders will be exact. Depending on other jobs on the run
sheet will be the determining factor of the cuts. We are a full bleed printer
and are not responsible for uneven or misaligned borders.
Products may be trimmed 1/16" on one side and 1/8" on the other causing the
image to not be centered onto the printed piece. If there is no text loss then
Realty Printing is not responsible for reprints or issuing credits. The lost of
text is not acceptable and we will rectify the problem. A slight image shift is
deemed acceptable by Realty Printing and we will not issue credits or refunds.
Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will
still have a slight gloss finish on the non-UV coated side. Realty Printing does
not offer matte or uncoated products. Most inkjet systems can print onto C2S
paper. Aqueous postcards are coated on both sides and are also able to be
processed through most inkjet systems. It is the customer's responsibility to
run samples through their inkjet or mail house's inkjet system in order to test
the coating. Realty Printing is not responsible for ink not sticking to final
printed pieces going through non-tested inkjet or labeling systems.
Mailing Lists
Customer's mailing list(s) will not be sold or offered for use to any other
party while in the possession of Realty Printing. All Mailing List(s) is the
exclusive property of the customer and shall be used only with customer's
instructions. Realty Printing will not utilize the customer's list for any other
purpose. Realty Printing will store the provided list for a period of six (6)
months. After that period expires the list will be destroyed if the customer
has not requested another mailing or to have their list sent to them. If you
are a past mailing customer and would like a copy of your list please contact
us.
Shipping & Postal
Delivery Times
All delivery dates are estimate. Realty Printing is not responsible for delays
caused by the U.S. Post Office. Realty Printing has no control over the FedEx or
any other common carriers' delivery schedules and cannot guarantee when mail or
shipments deposited with or released to these carriers will be delivered.
Realty Printing
responsibility is limited to preparing your mailing and completing delivery to
FedEx. Realty Printing's responsibility ends FedEx takes possession of package.
In no event shall Realty Printing be liable for FedEx performance failures or
delivery delays.
Under no circumstance is a
refund or credit to be issued for cost of postage after the product has been
dropped at customers address. The customer understands that additional fees may
be levied if addresses or art provided does not meet postal regulations. These
additional charges will be automatically billed to the credit card used in the
original transaction. The customer cannot dispute charges for additional
postage or processing fees levied by FedEx or Realty Printing due to negligence
in following FedEx guidelines. If you are unfamiliar with these guidelines
please see our templates or visit the FedEx website for more information.
Errors in Mailing
Realty Printing shall be liable only to the extent of remailing a correction or
corrected job as soon as possible to rectify the mistake. Damages shall be
limited to the value of the work performed. In no case is Realty Printing liable
for loss of business; incidental or consequential damages; or costs in excess of
billing for services related to the specific job.
The customer will defend
and hold Realty Printing harmless in any suit or court action brought against
Realty Printing by others for alleged damages, costs, expenses (including
reasonable attorney's fees), liabilities or losses resulting from circumstances
where Realty Printing, acting as the customer's agent, uses copy, photographs,
or illustrations that are believed by others to be degrading, libelous or
harmful to their reputations, images, or standing in the community or which in
Realty Printing sole judgment is an infringement on a trademark, or trade name,
or service mark, or copyright belonging to others, or in a suit or court action
brought against Realty Printing for actions of the customer's employees which
may occur as a result of any mailing.
Changes
Realty Printing may change, modify, add or remove portions of this policy at any
time, and any changes will become effective immediately upon being posted unless
stated otherwise. This policy was last revised on Jan 20 2016.
Finalization of Sales
and Refund Policy
Due to the custom nature of your print job, all sales are final once they have
entered production. All Sales Are Final.
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