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By Placing An Order With Us, You Agree To The Following Terms

 

Understanding the Ordering Process:

Before placing your order, please make sure you read and understand the options listed below that are available to you. It is also important to understand which aspects of the ordering process are your responsibilities as a customer including supplied artwork and images, photo requirements, proof approvals etc. Please note that we cover what is and is not, a reprintable item and what is eligible for a refund on our reprints & refunds page.

As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer.   

If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort.

If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible ” if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order.

What is a re-printable item?

A reprint shall be authorized only when errors are made by us during the printing and production process. If a reprint is approved due to an error on our part, the reprinted item must use the same file(s) from the original order. This is because original printing plates are produced for your file and any change (including adding text or changing an image) would require the creation of a new plate. As a provider of convenient and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible. If you have questions about our products, turnaround or delivery, please contact us before placing your order.

What is NOT a re-printable item?

Grammatical or spelling errors, or omissions made on artwork provided by the customer.

Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.

Grammatical or spelling errors, or omissions made by us if; the customer has approved the job for print (i.e. they have approved the artwork as shown in the proof).

Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.

Jobs that are cut within 1/4th of an inch of the actual product size.

Before a reprint is approved, we require photos and a description of the errors to be emailed to us for verification. We may, at our discretion, issue a pickup request by shipper of the original order. All re-prints will be completed using the original artwork submitted.

Color variations - Guarantee of Color and Exact Color Matching

Because of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. When such a variation occurs, it is industry standard and will be considered accepted performance. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If there is a color shift we are not responsible for that color shift. Please note that while not typical, there may occasionally be a slight difference in color on reordered products. As such, we DO NOT GUARANTEE an exact color match on reordered items.

Refund/Return Policy
You may request to cancel your order at any time prior to the creation of a design proof at no cost. Once a design has been created and a proof has been sent, there will be a $10 Cancellation Fee charged.

Printing and delivery times

Estimated printing turnaround time for most business card orders is 3-4 business days + 2-5 business days for Ground delivery. RUSH “2 Day” Printing Turnaround service is available on selected items for an additional fee. RUSH Shipping is also available including 2 Day Shipping and Priority Overnight Service. It is important to understand that Printing Turnaround and Delivery are two separate things. Rush Printing and Rush Delivery must be requested to ensure that fastest delivery.

Understanding our paper stocks, coatings & finish options

Standard Business Card Stock

Our business cards are printed on thick 16pt card stock which is thicker than the industry standard of 12pt-14pt. Standard business cards offer several coating options including a Glossy UV coating, a Satin Matte finish or the standard unfinished cardstock. See coating descriptions below.

Luxury Tri-Layer Business Card Stock

Our Luxury Tri-Layer paper is triple layered with a choice of 3 accent colors for the middle layer including; Black (standard), Red and Green. The Tri-Layer paper is a thick 38pt stock which includes 2 outside layers which are the thickness of standard business cards and a middle colored layer which is slightly thicker than each outside layer. We offer either the Satin Matte finish, which is a velvety smooth texture option, or the standard unfinished card stock. Each finish is perfect to write or print on. Our Tri-Layer card is the thickest realty business card available on the market. ROUNDED CORNERS AND GLOSS COATING ARE NOT AVAILABLE ON 38pt CARDS.

Coating Options

We offer several coating options which provide different looks, textures and functionality.

Gloss (16pt only): Our High Gloss UV coating option offers an additional layer on the surface for a beautiful shine, great color reproduction, and extra protection from damage. Keep in mind that you cannot write or print on High Gloss UV coated stocks so we offer a mixed Gloss front / Matte back option so that you may write on your card.

Satin Matte (16pt / 38pt): Our silky smooth satin matte finish is a classy alternative to the more traditional gloss coating. The matte finish has a velvet like texture and creates a more muted color tone than a UV gloss coating. This texture is perfect if you like to write on your business cards. Keep in mind that darker colors will be slightly less vibrant with the satin matte finish.

Mixed Gloss / Matte (16pt only): This option is perfect for agents that want the best of both worlds. Offering the high-gloss UV coating on the front and a satin matte finish on the back which is perfect for writing on your cards.

Unfinished (16pt / 38pt): This option is perfect for the budget conscious agent who wants a world-class design but doesn't need the added expense of a custom finish. The standard unfinished card comes standard on all business card orders. The texture of the paper is also great if you need to write on your cards. Keep in mind that like the satin matte finish darker colors will be more subdued than on the high gloss cards.

Finishing Options

Rounded Corners (16pt only)

What to expect regarding color variations on printed items

Because of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. When such a variation occurs, it is industry standard and will be considered accepted performance. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If there is a color shift we are not responsible for that color shift. Please note that while not typical, there may occasionally be a slight difference in color on reordered products. As such, we DO NOT GUARANTEE an exact color match on reordered items.

Payment Terms
By submitting an online order, customers authorize us to charge the credit card provided for the amount of their order, any additional features selected as well as shipping fees. All orders must be prepaid. We accept Visa, Mastercard, Discover and American Express. We ask that clients approve proofs within 48 hours of receipt, and ASAP for RUSH orders. The total amount of a customer's order will be charged to the credit card provided within 24-48 hours of proof being sent - see refund policy below. If proof is approved prior to this time, credit card will be charged immediately upon client approval - prior to printing. If you would like to pay by check, your order will not print until the check has cleared, understand that his may cause a significant delay in your order. If you submit a check and there are insufficient funds we will charge a $50 Insufficient Funds Fee. Under no circumstances will Realty Printing print a job COD or give credit terms.

Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Orders
Realty Printing reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Realty Printing is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Realty Printing for printing and/or publication.

Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Realty Printing can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Realty Printing are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Liability
Realty Printing's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Realty Printing warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Realty Printing makes no other warranty and no actions or words of Realty Printing or its officers, employees or agents shall constitute a warranty.

Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Realty Printing. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Realty Printing based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Realty Printing ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Realty Printing harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Realty Printing against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Realty Printing for any legal fees and expenses it reasonably incurs in responding.

Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Realty Printing is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Realty Printing can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Realty Printing does not archive your work for longer than it takes to produce the final product. Please save your work!

Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

Prepress and Design Proofs
When requested by the customer, Realty Printing will submit color proofs for the customer's review and approval. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to Realty Printing marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Realty Printing will not be responsible for undetected production errors if:

·         Proofs are waived by the client;

·         The work is printed per the client's written OK;

·         Requests for changes are communicated verbally.

·         All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee.

Design proofs are sent via email and must be approved prior to print. Once the approval is received, the order will be sent to print. Realty Printing is not responsible information missed by the client during the proofing process including but not limited to; typos, missing information, missing dates, missing venues, or any other information the client felt should have been placed on their piece. Realty Printing will work with the client to get a corrected piece but will not offer a refund, partial or full for incorrect or missing information on designed pieces that were approved by the client.


Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

Overruns / Underruns
Realty Printing will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, Realty Printing may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.

Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to Realty Printing are not included in quotations unless specified. Realty Printing is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. WE DO NOT DELIVER TO PO BOXES. If customer provides a PO Box as the primary delivery address Realty Cards will deliver to the business address on the order by default.

Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, Realty Printing and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Realty Printing has fully satisfied all terms, conditions and specifications. Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that Realty Printing shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer expressly authorizes Realty Printing to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of Realty Printing and agrees to waive any protest to said charge.

Disputes & Venue
For legal purposes, the venue for any dispute shall be Hillsborough County, Florida, USA

Right to Subcontract
Realty Printing shall have the right to assign any portion of the work required to another contractor.

Workmanship Guarantee
Because of the nature of "gang run" style printing Realty Printing shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), and etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer's needs, requests for reprints or credits based on quality issues will not be recognized.

Privacy Statement
Any information Realty Printing collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Realty Printing. You can view our privacy statement here.

Marketing, Special Offers and Promotions
When you place an order with us you agree to receive special offers and promotions. These special offers and promotions are sent via email, text message (MMS/SMS), postal mail etc. You may opt out of receiving these offers at any time. To opt out of email offers click the "unsubscribe" link at the bottom of the email message. To opt ot of text (MMS/SMS) messages reply "STOP" to be removed from our list. To opt out of postal mail offers please call our customer service office at 1-888-711-4520.

Samples
Realty Printing might use your product for samples or advertising purposes.

Billing
Your credit card bill will read "Realty Business Card Printing"

Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information. *Also see our Art Submission Page

We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.

By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card will not be charged for the additional work.
 

Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. Realty Printing will not charge a card for more than the amount and reimburse the difference as a commission. It is up to the customer to work out an agreeable transaction arrangement with his/her client if he/she choose to resell our products.

Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final product size for flat card products. In order to align folds more or less may be trimmed from jobs that require folding. In order to get folds to match we will take liberty to trim the final product to get it to the customer in a visually acceptable format. Up to 1/4" may be trimmed from folded jobs in order to secure the integrity of the folds. We highly suggest against having borders on your products. We can not guarantee that the borders will be exact. Depending on other jobs on the run sheet will be the determining factor of the cuts. We are a full bleed printer and are not responsible for uneven or misaligned borders.

Products may be trimmed 1/16" on one side and 1/8" on the other causing the image to not be centered onto the printed piece. If there is no text loss then Realty Printing is not responsible for reprints or issuing credits. The lost of text is not acceptable and we will rectify the problem. A slight image shift is deemed acceptable by Realty Printing and we will not issue credits or refunds.

Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will still have a slight gloss finish on the non-UV coated side. Realty Printing does not offer matte or uncoated products. Most inkjet systems can print onto C2S paper. Aqueous postcards are coated on both sides and are also able to be processed through most inkjet systems. It is the customer's responsibility to run samples through their inkjet or mail house's inkjet system in order to test the coating. Realty Printing is not responsible for ink not sticking to final printed pieces going through non-tested inkjet or labeling systems.

Mailing Lists

Customer's mailing list(s) will not be sold or offered for use to any other party while in the possession of Realty Printing. All Mailing List(s) is the exclusive property of the customer and shall be used only with customer's instructions. Realty Printing will not utilize the customer's list for any other purpose.  Realty Printing will store the provided list for a period of six (6) months.  After that period expires the list will be destroyed if the customer has not requested another mailing or to have their list sent to them.  If you are a past mailing customer and would like a copy of your list please contact us.

Shipping & Postal Delivery Times

All delivery dates are estimate. Realty Printing is not responsible for delays caused by the U.S. Post Office. Realty Printing has no control over the FedEx or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.

Realty Printing responsibility is limited to preparing your mailing and completing delivery to FedEx. Realty Printing's responsibility ends FedEx takes possession of package. In no event shall Realty Printing be liable for FedEx performance failures or delivery delays.

Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at customers address.  The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations.  These additional charges will be automatically billed to the credit card used in the original transaction.  The customer cannot dispute charges for additional postage or processing fees levied by FedEx or Realty Printing due to negligence in following FedEx guidelines.  If you are unfamiliar with these guidelines please see our templates or visit the FedEx website for more information.

Errors in Mailing

Realty Printing shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is Realty Printing liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

The customer will defend and hold Realty Printing harmless in any suit or court action brought against Realty Printing by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where Realty Printing, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Realty Printing sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against Realty Printing for actions of the customer's employees which may occur as a result of any mailing.

Changes
Realty Printing may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on Jan 20 2016.

Finalization of Sales and Refund Policy
Due to the custom nature of your print job, all sales are final once they have entered production. All Sales Are Final.

 

 
 
 

 

 

 

 

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